4G Upgrade

Please follow the steps below to request your 4G upgrade for your medical alert device.

1. Enter the upgrade code provided to you in the field below and click the "Lookup" button.
2. Confirm your name, address, and contact information. Check the box when the information is correct.
3. Select a new device from the available options. Information about each device will appear when it is selected.
4. Check the confirmation box and click the "Complete Selection" button.

For any questions, you can contact our Custom Support Team via the following:

• Phone: (800) 300-1724 (M-F 8:30 AM - 5:30 PM Eastern)
• Email: [email protected]